Complaints about Food Premises or Food Handling Practices

The Council investigates concerns and complaints about unsatisfactory food premises and food handling practices in Oxford.

We can deal with:

• Sighting of pests such as rats, mice or cockroaches in food premises
• Poor levels of cleanliness in kitchens, storerooms and food service areas
• Unhygienic food handling practices
• Illness associated with food consumed from a food premises - visit our Food Poisoning page.

We can't deal with:

• Poor quality service
• Misrepresentation of a service
• Overcharging or pricing issues

These matters are dealt with by Oxfordshire County Council Trading Standards.  Contact them by phone on 0845 051 0845 or by email at trading.standards@oxfordshire.gov.uk.

Who should I contact?

If you have a complaint about a food premises in Oxford City Council area please contact us on 01865 249811 or Email Us.