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Oxford City Council

PO Box 10, Oxford, OX1 1EN
Tel 01865 249811
Email customerservices@oxford.gov.uk
Web http://www.oxford.gov.uk/

Contact us

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Contact us mouse icon Click - Online customer self-service
Contact us email icon Email - customerservices@oxford.gov.uk
Contact us phone icon Call - 01865 249811
Contact us come in icon Come in - Customer Service Centres and Where to Find our Offices.

  • Call centre open during office hours Monday-Friday from 8am to 6pm for general enquiries
  • Call centre available out-of-hours from 6pm to 8am and at all times at weekends and on Bank Holidays for emergency enquiries related to Council services such as our Environmental Health duty officer, flood response team, anti-social behaviour action line and emergency temporary accommodation. For serious accident, fire or police emergencies call 999.

Calls to the Council are recorded and may be used for quality monitoring and for the detection of fact or fraud. View our Customer Service Standards.

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Council Connect - 'At A Glance'

Direct Access to Services at all times

Telephone Number (Oxford STD 01865)

Email

Automated Payment Line - Oxford City Council rents and service charges, car park penalties, overpaid Housing Benefits, Council Tax, Business Rates, and Periodic and Sundry accounts 252609

Council Housing - Daytime for all Oxford City Council Tenants' rent enquiries, tenancy issues, tenant involvement, and housing repairs. After Hours for all Oxford City Council Tenants' emergency housing repairs only 249811 or 0800 22 76 76
Email us
Recycling, Waste and Cleaner Streets - For enquiries relating to recycling and waste collection, bulky waste, street cleaning, abandoned vehicles, drains, public toilets, street furniture, bus shelters, and minor street maintenance 249811

(Out of hours emergency only: 07802 904000)
Email us
Anti-social Behaviour Helpline 249811
   

Direct Access to Key Services During Office Hours

 
Parking - Car Parks, Coach Parks and Fines (overstaying, non-display in Oxford City Council Car Parks) 252489 Email us
Council Tax - Pay your bill and have Council Tax queries answered 249811
Email us
Housing / Council Tax Benefit - Applications and enquiries 249811
Email us
Planning - Planning applications, conservation areas, listed buildings and all planning issues 249811 Email us
Building Control - Advice and consultation on all aspects of building design and construction 249811 Email us
Environmental Health - Pest control, food hygiene, licensing, health and safety issues, noise/air/land pollution, energy efficiency 249811 Email us
Parks - Council maintained parks, trees, play areas, park rangers, and green spaces 252240 Email us
Book Appointment at Customer Service Centres 249811 Email us
   

Direct Access to Other Services During Office Hours

 
Allotments 252240

Benefit Fraud Hotline 252222
Business Rates (NNDR) 252854
Cemeteries Office 252516

Climate Change
252197
Countryside Service 252240
Crime and Nuisance Action Team 252969
Diversity and Equality (including racial harassment) 252635
Dog Warden Service 249811
Domestic Violence 252754
Elections and Electoral Registration 249811
Flooding (office hours) 249811

Freedom of Information Visit our Freedom of Information page
Grants to Voluntary Organisations 252597
Housing Needs and Homelessness
249811

Jobs with Oxford City Council 252848
Leisure Centres
Barton Leisure Centre
Blackbird Leys Leisure Centre
Blackbird Leys Pool
East Oxford Games Hall
Ferry Leisure Centre
Hinksey Pool
Oxford Ice Rink
Temple Cowley Pools and Fitness Centre
0844 89 33 222 or
467290
467020
467040
467050
467060
467079
467002
467124 

Lord Mayor of Oxford
252414

Markets 249811
Museum of Oxford 252761
Shopmobility 252489
St. Giles' Fair Visit our St Giles' Fair page
Tourist Information Centre 252200
Town Hall Hire 252195 (For Town Hall bookings and enquiries only)

 

Other Key Service Providers in Oxford

Provider

Telephone Number

Oxfordshire County Council Services including:
Health and Social Care
Libraries
Public Transport
Registering Births, Deaths and Marriages
Roadworks
Schools
Trading Standards
Bus passes

Main switchboard: 01865 792422
Thames Valley Police 0845 8 505 505
NHS Direct 0845 4647
Oxford Bus Company 01865 785400
Stagecoach Oxfordshire 01865 772250
Thames Water Visit their website

Search Directgov for National Services

Emergency numbers

A list of emergency contact details for Oxford residents.

Data Protection and Subject Access Requests


Page last reviewed 16 April 2012


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Email: customerservices@oxford.gov.uk | Telephone: 01865 249811 | Where to find our offices

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